Cancelation 

To be effective and fair to all clients, the following policies are honored when booking an appointment:

Please let us know by 8:00 PM the day before your appointment if you need to change or cancel your visit. Any late change or cancellation after 8:00 PM will incur a Late Cancellation Fee equal to 50% of the service cost. This fee is a flat charge for the late change itself and will be charged with the credit card on file or must be paid before your next visit. We completely waive this fee if you are experiencing a sudden illness or under an official weather advisory.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged Full Payment for their “missed” appointment. Your credit card will be charged on file. If there is more than one no- show appointment in your profile, I will require pre-payment for your future appointments.  

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

I look forward to serving you!